SHIPPING & RETURNS
Shipping is a flat rate charge of $10.00 Australia wide. FREE shipping on orders over $100. Standard shipping within Australia takes approximately 1-5 business days.
When will I receive my order?
All care is taken so that when an order is placed we will dispatch as soon as possible.
Orders are dispatched on Monday, Wednesday & Friday every week.
Please allow 1-5 business days for delivery within Australia.
Can I track my order?
Once you have placed your order through this site, you will receive a confirmation email with information about your purchase and an order number. You will be notified by Australia post when your order has been dispatched, along with your tracking number. Once dispatched your order can be tracked via https://auspost.com/track/
If no one is home, and you have advised or have an arrangement with Australia Post to leave it in a safe location, Explicit Body Care does not accept responsibility if your items are stolen or damaged when left by Australia Post when you are not home. Alternatively, a calling card will be left where you can collect your items from the Post Office.
What is your returns policy?
Due to health regulations we are unable to exchange on change of mind or incorrect choice at time of ordering. However, if we made an error and sent the wrong item we will gladly replace at no cost to you. We will just need a photo of your shipment to cross-reference with your order receipt.
If you have purchased a product from another retailer please contact that retailer directly.
Please ensure you have made your selection carefully. It is important to note we do not exchange or refund on incorrect choice or change of mind.
What if the items I receive are damaged in shipping?
If your package was damaged in shipment, please contact us via the contact form on this website Please note we may require photos of the damaged goods and will replace it for you free of charge.