SHIPPING & RETURNS
Shipping is a flat rate charge of $10.00 Australia wide. FREE shipping on orders over $100. Standard shipping within Australia takes approximately 1-5 business days.
When will I receive my order?
All care is taken so that when an order is placed we will dispatch as soon as possible.
Orders are dispatched on Monday, Wednesday & Friday every week.
Please allow 1-5 business days for delivery within Australia.
Can I track my order?
Once you have placed your order through this site, you will receive a confirmation email with information about your purchase and an order number. You will be notified by Australia post when your order has been dispatched, along with your tracking number. Once dispatched your order can be tracked via https://auspost.com/track/
If no one is home, and you have advised or have an arrangement with Australia Post to leave it in a safe location, Explicit Body Care does not accept responsibility if your items are stolen or damaged when left by Australia Post when you are not home. Alternatively, a calling card will be left where you can collect your items from the Post Office.
What is your returns policy?
Explicit Body Care would like you to be satisfied with your purchase. To return or exchange your online purchase or for any other order discrepancy, please contact us via the contacts form within 7 days of invoice date.
Please note that all return shipping costs are the responsibility of the buyer. We are unable to refund the freight charges.
Please return all items in the original packaging and in the exact condition as received. If any item is not received in the exact condition as dispatched, a refund or exchange will not be offered. Any damage incurred during transit to Explicit Body Care is the responsibility of the sender and any damaged items will not be refunded or exchanged. Explicit Body Care is not responsible for customer returns that are not received. No return or exchange on sale items. Refunds and exchanges are generally processed within 48 hours of receipt.
Explicit Body Care only accepts returns purchased from explicitbodycare.com.au on-line store. If you have purchased a product from another retailer please contact that retailer directly.
Please ensure you have made your selection carefully. It is important to note we do not exchange or refund on ‘change of mind.
What if the items I receive are damaged in shipping?
If your package was damaged in shipment, please contact us via the contact form on this website Please note we may require photos of the damaged goods. You can return your damaged product and we can replace it for you free of charge.