Explicit Body Care would like you to be satisfied with your purchase. To return or exchange your online purchase or for any other order discrepancy, please contact us via the contacts form within 7 days of invoice date.

Please note that all return shipping costs are the responsibility of the buyer. We are unable to refund the freight charges.

Please return all items in the original packaging and in the exact condition as received. If any item is not received in the exact condition as dispatched, a refund or exchange will not be offered. Any damage incurred during transit to Explicit Body Care is the responsibility of the sender and any damaged items will not be refunded or exchanged. Explicit Body Care is not responsible for customer returns that are not received. No return or exchange on sale items. Refunds and exchanges are generally processed within 48 hours of receipt. 

Explicit Body Care only accepts returns purchased from explicitbodycare.com.au on-line store. If you have purchased a product from another retailer please contact that retailer directly.

Please ensure you have made your selection carefully. It is important to note we do not exchange or refund on ‘change of mind.